Orders are processed and shipped out within 1 business day. Estimated shipping time for USA is 1-10 days and may vary depending on your location and the shipping method selected at checkout. Once shipped, a tracking number will be provided for your order.

Delivery times vary based on your location and the shipping method selected at checkout. You can use the tracking information provided to estimate the arrival time of your order.

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this number to track your order on the carrier's website.

If you believe your order is lost, please contact our customer service team. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Yes, you can change your shipping address before your order is processed. Please contact us at support@dogtastics.com as soon as possible if you need to change your shipping address.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. If your order arrives damaged, please email us at support@dogtastics.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis.

We will refund the full order amount minus the shipping costs for the return.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single item orders only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely team at support@dogtastics.com and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support@dogtastics.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Our Customer Service team are located in Melbourne, VIC Australia. Your starts its journey out into the wide world from our multiple fulfilment centres across USA - they love to get those frequent flyer points.